“Quality in a service or product is not what you put into it. It is what the customer gets out of it” – Peter Drucker. First off, whether Customer Service or Service Excellence, it all starts with you. It is about how you show up, it is about how you engage with others and it is about your level of emotional competence. YOU literally have the power to define your customer experience. It goes beyond just what’s in the bag…..it’s also about what’s in the heart. This programme is about building relationships that are unique and valued. It is about managing attitudes and behaviour to build connection with others.

The qualification combines theoretical knowledge and practical workplace learning, both of which must be completed successfully to attain competence.

Name of Training Provider: The LLC Academy
Website: llcacademy.co.za
Contact person: Eileen Thornhill